If you need to make a change or cancel your order, please contact us as soon as possible at itgirlshop@proton.me. We may be able to accommodate your request before production begins. 

Once your order is in production or has shipped, changes may no longer be possible.

All our pieces are made to order. Production typically takes 2–7 business days before your order ships. 

Processing times may vary depending on the product, order size and time of year.

We accept American Express, Mastercard, PayPal and Visa.

We currently ship to a wide range of destinations worldwide. 

You can check whether we deliver to your country at checkout or select your country using the country selector in the website footer.

Shipping costs are calculated at checkout based on your destination, order weight and selected shipping method. 

Any available free shipping offers will also be displayed at checkout.

Delivery estimates are shown at checkout. Please remember that total delivery time includes both production and shipping. 

Delivery estimates are not guaranteed and may be affected by carrier delays, weather or customs processing.

Once your order ships, we'll send you a shipping confirmation email with a tracking number and link, if your selected shipping method supports tracking. 

Please allow some time for tracking information to update.

Depending on your destination, additional customs duties, taxes, VAT or carrier handling fees may apply. Any charges collected at checkout will be shown before you complete your purchase.

If they aren't collected at checkout, you may be responsible for paying them before or upon delivery.

Please double-check your address before placing your order. If you notice an error, contact us as soon as possible. 

We may be able to update it before your order enters production, but cannot guarantee changes once it has been processed.

Each product page includes its own sizing, fit and material information. Please check the product description before placing your order.

We do our best to represent our products as accurately as possible. However, colors and product appearance may vary slightly depending on your screen, device and display settings.

Return eligibility depends on your delivery destination and applicable consumer laws. Some destinations have different return conditions. 

Please contact us before sending anything back so we can advise you on the available options.

Where returns are accepted, items must be unworn and unused, with their tags attached and in their original packaging or as otherwise stated in the return instructions. 

Items that have been used, damaged or handled beyond what is necessary may be subject to a reduced refund.

Exchange options depend on your order and delivery destination. Please contact us before returning your item and we'll help you understand the available options.

We're sorry if something isn't right with your order! Please inspect your items when they arrive and contact us immediately if anything is damaged, defective or incorrect. We'll help you with the next steps.

Once we receive and inspect your return, we'll notify you whether your refund has been approved. Approved refunds are issued to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process the refund.

If your order appears to be lost, damaged or delayed, please contact us. We'll help you look into the issue with the shipping carrier.

For questions about orders, products, shipping or anything else, email us at itgirlshop@proton.me or visit our Contact page. We'd be happy to help!